Company Summary
SLP is dedicated to providing the highest quality landscapes and customer service to all those we serve. We strive to build and foster strong client relationships, support our communities and provide a working environment where employees can develop both professionally and personally.
Job Summary
The Account Manager is the primary client contact. They are responsible for maintaining strong, positive customer relations to ensure total client satisfaction throughout both the landscape and snow seasons.
Essential Job Functions
- Serving as the lead point of contact for all customer account management matters assigned
- Utilizing Aspire to follow a routine process for customer engagement, proactively meeting with high-priority clients on a
regular basis - Performing schedule reviews of properties to make sure that standards of service are being met, detect problems, offer
solutions - Reacting immediately to customer inquiries and complaints, ensuring a timely and successful execution of client requests
- Assisting with incoming sales of new maintenance leads
- Improving route density by engaging the neighbors of properties that we already work on and preparing estimates
- Negotiating contracts and close agreements
- Reviewing monthly invoices
- Entering job notes and job deadlines to ensure proper execution and efficiency
- Meeting with Operations Manager to prioritize and set schedules
- Communicating schedules and scheduling changes with clients
- Working with production team to ensure that work is performed profitably and that client expectations are met
- Upselling enhancement opportunities and maintenance services to existing clients
- Maintaining 75 -125 client relationships
- Coordinating subcontracted services
- Coordinating with production staff to execute scheduled crew trainings in best practices for service execution
- Participating in snow removal during the winter months
Requirements
- 3-5 years of experience managing crews
- Prior experience in the landscape industry and local market
- Strong plant identification, turf knowledge, basic irrigation knowledge and in-house operations preferred
- Valid NH Driver’s License and an acceptable driving record
- Bilingual in English and Spanish preferred
- Knowledge of Account Management Systems (ASPIRE or similar) helpful but not required
- Familiarity with CRM program, maintenance estimating and pricing, along with an adaptable nature in an ever-changing
environment, relationship building talent and a sales focus - Availability to work flexible hours including weekends
- Strong time management and communication skills
Benefits – Per Company Policy
- Salary Range $50,000 – $65,000
- Company vehicle and phone
- Medical, Dental Plans
- Company paid Short Term Disability and $25,000 Term Life Insurance
- NH Paid Family & Medical Leave
- Simple IRA with company match up to 3% (after 1 year of employment)
- Paid Personal Time Off days, 7 Paid Holidays
- Annual Performance Bonus Eligibility
- Tuition Reimbursement Program